• CSR: CSR or Authorized User of the Customer Care and Billing application.
• CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
• A/P A/R Software: Accounts Payable or Accounts Receivable Software (General Ledger)
• Meter Reader/Technician: A technician is routed to the field to collect reads.
© 2011 Oracle and/or its affiliates. All Rights Reserved |