Reference:
Read Meter Process Model - Page 1 for the associated business process diagram.
Actor/Role: Meter Reader/Technician
Description: At times it may not be possible to obtain the read from the customer's meter. An obstruction, clouded glass, or animal may prevent the reader the reader from getting the read. An entry is made in the reading software to communicate the reason the read was not obtained. Comments from the Meter Reader can trigger a Field Activity, Customer Contact or Bill Message. Refer to 4.2.1.2a Load Meter Reads