4.2.1.1a Read Meter : Brief Description : Actors/Roles

Actors/Roles
The Read Meter business process involves the following actors and roles:
CSR: CSR or Authorized User of the Customer Care and Billing application.
CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
A/P A/R Software: Accounts Payable or Accounts Receivable Software (General Ledger)
Meter Reader/Technician: A technician is routed to the field to collect reads.
 

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